Fight the chargebacks worth fighting, prevent the rest
A chargeback costs you the sale, the goods, the fee and a mark on your ratio. Past 1%, it starts costing you the account itself.
What you get
- Real-time alerts to refund before a dispute is filed
- Representment packages built from your transaction data
- Descriptor tuning so customers recognise the charge
- 3D Secure 2 liability shift where available
- Ratio monitoring against card-brand thresholds
Prevention first
Alerts let you refund a disputed charge before it becomes a chargeback — cheaper every time.
Evidence that wins
Compelling-evidence packages assembled correctly: AVS/CVV match, delivery proof, terms acceptance, prior undisputed history.
Descriptor fixes
A surprising share of disputes are customers not recognising the name on their statement. That is a five-minute fix.
Ratio watch
We monitor your ratio and warn you long before a monitoring program does.
Quoted from your statement, not from a rate card
We do not publish a single rate for chargeback support because a single rate would be a guess. Your cost depends on card mix, average ticket, monthly volume, how much of it is keyed or online, and your industry's risk profile.
Send one statement. Inside 4 hours you get your real effective rate, every fee named, and a quote you can compare line by line against what you pay now.
- No long-term contract and no cancellation penalty
- No PCI fee and no non-compliance fee
- No statement fee, no monthly minimum
- Documented exit fees from your old processor covered to $1,000
- A named expert, reachable by phone
Chargeback Support, answered
Under 0.9% of transactions for Visa and under 1.0% for Mastercard as a working target. Above that, monitoring programs and per-dispute penalties start.
Not entirely, but alerts, clear descriptors, delivery confirmation and stored terms acceptance reduce it substantially and win more representments.
Alerts carry a small per-alert cost and we quote it up front. Representment support is included on managed accounts.
See how chargeback support works in your industry
Every fee named in 4 hours. Or call now and we quote you on the spot.
Everyone else in this industry says twenty-four hours. We say four — and if that is still too slow, pick up the phone and get your numbers while you are on the call. No contract, nothing to cancel, no pressure.